FAQs
How long will it take to get my package?
To fully ensure that your package is properly delivered and you receive your package within the time frames we advertise, between 3-7 business days. Please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Estimated number of 3-7 business days it takes until you will receive your order after placing it on the website. Business days do not include Saturdays, Sundays, or US holidays. This time includes processing and in-transit time for your order. For certain extended delivery zip codes, the order may arrive outside of the estimated timeframe. During holiday periods and certain promotional events, customers can expect an additional 3-5 days of processing time.
What payment methods are accepted?
We accept the following forms of payment:
- Visa
- Mastercard
- Discover
- American Express
- Cash App (Browser only)
- H.E.R CEO gift cards
- PayPal
- Apple Pay
- Google Pay
- Shop pay
What’s your refund policy?
You have 30 days from the date of delivery to return your clothing items.
The majority of returns are refunded via store credit in the form of a H.E.R CEO gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.